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Privacy & TrustDocument Ref: JN-POL-PRV-2026

Privacy & Data Policy.

How JourneyNest safeguards your passport details, booking itineraries, payment records, and travel preferences.

Effective Date: June 2026
Reading Time: ~4 mins
Jurisdiction: Laws of Bangladesh

We Never Sell Your Data

We never monetize, rent, or sell your personal records to third parties.

Encrypted Vault

Passport scans & visa files are encrypted at rest with AES-256 standards.

Analytics & Ad Tools

Google Analytics and the Meta Pixel may be used to measure visits and ads.

Right to Deletion

Automatic 90-day post-trip purge of sensitive identity documentation.

Policy Scope & Executive Summary

Transparent standards for curated travel.

How JourneyNest safeguards your passport details, booking itineraries, payment records, and travel preferences.

1. Our Privacy Commitment

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In Plain English:

At JourneyNest, we design bespoke itineraries and coordinate complex travel logistics, including flight ticketing, hotel reservations, and visa processing. Handling travel requires handling sensitive personal records. We operate on a strict principle of confidentiality: we only collect what is strictly necessary to fulfill your journey, we protect it with industry-standard encryption, and we never sell, broker, or monetize your personal data.

At JourneyNest, we design bespoke itineraries and coordinate complex travel logistics, including flight ticketing, hotel reservations, and visa processing. Handling travel requires handling sensitive personal records. We operate on a strict principle of confidentiality: we only collect what is strictly necessary to fulfill your journey, we protect it with industry-standard encryption, and we never sell, broker, or monetize your personal data.

2. Information We Collect

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In Plain English:

To plan and execute your travel arrangements, we collect the following categories of information:

To plan and execute your travel arrangements, we collect the following categories of information:

Identity & Government Documents:Full legal name, date of birth, nationality, passport number, expiry date, scanned passport copies, and visa history when required for embassy submissions or airline ticketing.
Booking & Itinerary Data:Flight selections, hotel reservations, transfer bookings, frequent flyer details, and travel companion information.
Health & Accessibility Preferences:Dietary restrictions, mobility assistance requests, and emergency contacts you provide so suppliers can accommodate your needs safely.
Payment & Transaction Details:Transaction IDs, payment reference codes, invoice addresses, and verification receipts. We do not store card numbers or CVV codes. Card payments go through secure payment gateways, and mobile wallet (bKash, Nagad, Rocket) and bank transfer payments are recorded only by transaction ID.
Direct Communications:Inquiries, feedback, consultation notes, and correspondence submitted via email, phone, or messaging channels.

3. How We Use Your Data

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In Plain English:

We process your personal information exclusively for legitimate travel coordination and legal compliance purposes:

We process your personal information exclusively for legitimate travel coordination and legal compliance purposes:

Itinerary Design & Execution:Confirming airline tickets, hotel stays, private transfers, guided excursions, and visa applications.
Operational Communications:Sending booking vouchers, flight schedule changes, gate updates, visa tracking notifications, and emergency advisories.
Travel Support:Providing ongoing support through our 24/7 travel team during active trips.
Regulatory Compliance:Adhering to aviation security mandates, immigration border controls, tax regulations, and civil aviation authority requirements.

4. Third-Party Sharing & Supplier Coordination

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In Plain English:

To execute your itinerary, JourneyNest must coordinate with verified travel suppliers and authorities:

To execute your itinerary, JourneyNest must coordinate with verified travel suppliers and authorities:

JourneyNest does not share, rent, or sell your information to advertisers, third-party data brokers, or marketing networks.

Airlines & Ticketing Systems:Passenger Name Records (PNR) and passport details are transmitted to airlines (the systems airlines use to issue tickets) to issue flight tickets.
Embassies, Consulates & Visa Centers:Documents are submitted directly to diplomatic missions and authorized processing centers (such as VFS Global) strictly for visa evaluation.
Accommodation & Ground Operators:Relevant traveller details (names, dates, special requests) are shared with hotels, resorts, and local transfer operators.
Payment Providers:Transaction details are shared with payment gateways, banks, and mobile wallet providers (such as bKash and Nagad) to confirm your payment.

5. Document Storage, Vaulting & Purging

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In Plain English:

We enforce strict protocols for sensitive documents:

We enforce strict protocols for sensitive documents:

Encrypted Document Vault:Passport scans and visa application files are stored in access-controlled, AES-256 encrypted storage accessible only to certified visa counselors.
Retention & Purging Timelines:High-sensitivity identity documents (passport scans, financial sponsor statements) are securely expunged 90 days after your return date or visa determination, unless you maintain an ongoing corporate account with explicit consent.
Audit Logging:Access to customer records is logged and monitored to prevent unauthorized internal retrieval.

6. Cookies & Tracking Technologies

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In Plain English:

JourneyNest believes in clean, transparent web browsing:

JourneyNest believes in clean, transparent web browsing:

Essential Session Cookies:We use session cookies strictly necessary to maintain authentication, secure admin access, and prevent cross-site request forgery.
Analytics & Advertising Tools:We may use Google Analytics, Google Tag Manager, and the Meta (Facebook) Pixel to understand how visitors use the site and to measure our ads. We never sell your personal data to anyone.
Your Choice:You can block these tools in your browser settings or with a tracker blocker. The site still works without them.

7. Your Rights & Choices

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In Plain English:

You have complete sovereignty over your personal data:

You have complete sovereignty over your personal data:

Right to Access & Portability:Request a digital summary of all personal information JourneyNest holds about you.
Right to Rectification:Update or correct any inaccurate personal details in your active booking records.
Right to Deletion:Request the complete deletion of your customer profile, past booking history, and archived records, subject to statutory tax and financial retention laws.
Right to Restrict Processing:Limit how we communicate with you or withdraw consent for marketing newsletters at any time.

8. Privacy Contact

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In Plain English:

If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a security concern, please contact our privacy team:

If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a security concern, please contact our privacy team:

Email:info@journeynestbd.com
Hotline:+880 1712 416545
Address:JourneyNest, 126 Lake Circus (2nd floor), Kalabagan, Dhaka-1205, Bangladesh
Response SLA:We acknowledge all privacy requests within 24 business hours.
Questions & Clarifications

Frequently Asked Questions

Self-Service Portal

Exercise Your Data Rights

Submit an immediate request to our Privacy Team. We process requests for a copy of your data and deletion requests with zero administrative fees.

Request My Data Copy

Download digital copy of all records

Request Data Deletion

Delete your data and documents

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